Prosper Tax Help (Austin)

The Tax Help program has closed after the April 18, 2022 filing deadline  

We will re-open from mid-June to mid-October 2022 on a walk-in basis at two locations: 

Prosper Center – North: 5900 Airport Blvd Austin, TX 78752  

Prosper Center – South: 2900 S IH 35 Svc Rd Austin, TX 78704 

The schedule for each location will be posted on this site and on our social media pages (@ProsperTaxHelp) in early May.   


When we re-open, we can help with:  

  • Filing and correcting federal income tax returns (current and prior years)  
  • Accessing the 2021 Child Tax Credit and stimulus checks  
  • Responding to IRS letters
  • Applying for and renewing ITINs 


Click here to download the tax program flyer in English and Spanish 


Am I eligible for the Prosper Tax Help program?  

Our free high-quality tax preparation service is available to:
– Individuals who earn up to $50,000/year
– Households of 2-4 who earn up to $75,000/year
– Income limit increases by $5,000 for each additional family member 

If you earn more than this, a list of other local tax preparation resources is available here. 

Can I file on my own?  

Yes. If you feel comfortable preparing your own tax return, we recommend using MyFreeTaxes.com. 


How do I access the expanded Child Tax Credit?  

Click here for detailed information about the expanded Child Tax Credit, including who should be eligible and how to claim it. 


Question about taxes you filed with us?  

Call 512-610-7374 or email taxes@foundcom.org.
We will return your phone call as soon as possible. 


Where’s my refund?  

If you electronically filed your return and requested direct deposit, you can expect your refund to arrive 8-21 days after your tax return was filed. 

If you filed your return by paper mail and/or did not provide direct deposit information, you can expect your refund to arrive within 4-6 weeks after your tax return was filed.

To check on the status of your refund, go to www.irs.gov and click on “Get Your Refund Status.” You’ll need your tax return handy. Note: The tool can only be used for 2021 tax returns, and not for prior year or state returns. 

Where can I get a copy of my tax return transcript or tax account transcript?  

Check out these resources for tax return transcripts: English transcript guide or Spanish transcript guide. 

Are you experiencing issues with the IRS?  

If you are having tax problems and have not been able to resolve them with the IRS, Taxpayer Advocate Service (TAS) may be able to help you. TAS services are free. 

Click here to visit the Tax Payer Advocate website or call (877-777-4778) to speak with an intake advocate.


Our Prosper Centers rely on hundreds of volunteers who serve as tax preparers, client liaisons, and translators. Click here for more information. 


Phone: 737-717-4000 

Email: Taxes@foundcom.org 


Foundation Communities does not discriminate in its provision of services on the basis of race, color, national origin, age, disability, sexual orientation, marital status, religion, or political beliefs.