Current Residents

*For any illegal activities, suspicious behaviors, or threats to the safety of yourself or others, please call 911.*

Is my issue a grievance or is it a concern?

For concerns, please fill out a Resident Feedback form, or reach out to an onsite staff member on your property.

For grievances, please follow the steps below.

All grievances should be turned in within thirty (30) days of the incident.

Grievance Process

You have a few options on how you can communicate with us!

Step 1:

Click this link to fill out the online form

OR

Call 737-717-4040 and leave a voicemail.

OR

Work with a staff member you trust to download and fill out the Grievance form.

Step 2:

Your grievance will be reviewed by a supervisor, and a written response will be provided to you within 10 business days.

Step 3:

If you are unsatisfied with the supervisor’s resolution, you may request a director review your grievance. A written response provided to you within 10 business days.

When filing a grievance, you must give your name, sign the grievance and be available to discuss the issue. Information disclosed is not confidential and will be shared with relevant staff to resolve the grievance. If you need assistance in completing the form, you may contact any staff person with whom you feel comfortable.

Any resident participating in the grievance process is expressly protected from retaliation.