Current Residents

Resident Grievance/Concern Process



*For any illegal activities, suspicious behaviors, or threats to the safety of yourself or others, please call 911.*

 

Is my issue a grievance or is it a concern?

Concerns are:
• Work Order Issues
• Neighbor complaint
• Vendor issues (ex pest control services, courtesy patrol, janitorial, delivery)
• Parking
• Pest Control Requests
• Exterior Property Issues
Grievances can be classified as:
• Issue with a policy
• Issue with how a policy is applied
• Issue with Staff Response or Conduct

For concerns, please fill out a Resident Feedback form, or reach out to an onsite staff member on your property.

For grievances, please follow the steps below.

All grievances should be turned in within thirty (30) days of the incident.

Grievance Process

All grievances must move through the following process:

Step 1:

Submit grievance by ONE of the below methods:

1. Fill out online form below.

2. Email your grievance: grievances@foundcom.org. You will receive receipt confirmation.

3. Call 737-717-4040 and leave a voicemail.

4. Download and fill out the grievance form: English | Arabic | Spanish

Print and submit form by mail to:

Foundation Communities
3000 S I-35 STE 300
Austin, TX 78704

Step 2:

Your grievance will be reviewed by a supervisor, and a written response will be provided to you within 10 business days.

Step 3:

If you are unsatisfied with the supervisor’s resolution, you may request a director review your grievance. A written response provided to you within 10 business days.

When filing a grievance, you must give your name, sign the grievance and be available to discuss the issue. Information disclosed is not confidential and will be shared with relevant staff to resolve the grievance. If you need assistance in completing the form, you may contact any staff person with whom you feel comfortable.

 

Any resident participating in the grievance process is expressly protected from retaliation.