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Prosper Centers

Prosper Health Coverage


Since 2014, Prosper Health Coverage has helped over 45,000 Texans enroll in affordable health insurance plans and use those plans to prevent medical debt and have good health. This is a free service available to individuals and families in Texas regardless of income level, preferred language, immigration status, education background. All are welcome to explore options for affordable healthcare. Our team of federally-certified Navigators help clients simplify health coverage and healthcare by reviewing available plan options (Medicaid, CHIP, Marketplace, or other plans), helping you enroll in a plan that meets your needs and budget, and assisting in using your insurance to find doctors, get medications, and access care.
Two women seated at a desk
Prosper Health Coverage Navigators are federally-funded and federally-certified. We are not health insurance agents or brokers, so we do not get paid by health insurance companies or accept any incentive from health insurance companies. Our assistance is unbiased, inclusive, and free.

 Schedule an Appointment Now

Looking for health insurance or any program to help with affordable healthcare? 

 Foundation Communities’ Prosper Health Coverage is open year-round to help you find and use your health plans and programs.

Prosper Health Coverage is available over-the-phone, in-person. We are in Foundation Communities’ two community Prosper Centers in Travis County all week and at Community Resource Centers in Llano, Burnet, Blanco, and Williamson Counties twice per month. For an in-person appointment with a Navigator in a county outside of Travis County, please call 512-381-4520 or visit our Help Enroll Central Texas page.

Hours and Locations

Prosper Center North
5900 Airport Blvd
Austin, TX  78752
Bus Routes: 7, 337, 350
Prosper Center South
2900 S I-35 Frontage Rd
Austin, TX  78704
Bus Route: 300
In-Person, Walk-In + Virtual Appointments Year-Round.

Monday Friday: 9am –5pm
Second Saturday of each month: 9am5pm at Prosper Center – North
Last Saturday of each month: 9am–5pm at Prosper Center – South

For an in-person appointment with a Navigator in a county outside of Travis County, please call 512-381-4520 or visit our Help Enroll Central Texas page.

Enrollment

Looking for affordable healthcare? Need help with your health insurance application? Prosper Health Coverage Navigators are here to help! The federal Open Enrollment Period for 2024 health insurance ended on January 16, 2024, but many people still qualify to enroll!

4/5 households qualify for plans that cost less than $15 per month.
All plans offer free preventive care.
Many people qualify to enroll in 2024 health insurance plans. Contact us to for help learning about your options!

Medical Providers and Community Service Providers: If you’re working with an uninsured or underinsured patient, client, or community member who would benefit from an appointment with a Navigator, you can fill out our Prosper Health Coverage Patient/Client Referral Form and email it to enroll@foundcom.org or use the referral form on findhelp.org/ConnectATX by clicking on the “Contact” button at the top. We check those referrals daily.

Health Education Events: If you’re interested in organizing a Health Education or Health Plan Enrollment event with your job, neighborhood, church, or other community group, please contact Prosper Health Coverage Navigator Lynn Cowles at Lynn.Cowles@foundcom.org.

Click here to read more about Navigators’ Roles & Responsibilities

FAQs

Health insurance can be confusing and complicated, but we make it easy. Our team of certified health coverage Navigators research all of your options and help pick the one that works best for you.

Foundation Communities Specific FAQ

Q1. How can I get health insurance in Texas?
A: Foundation Communities Health Coverage Program will assist anyone with finding health insurance regardless of income. Simply give us a call or schedule an appointment to understand your options. We service to 12 counties in Central Texas.
Q2: When is the sign-up deadline for 2024 health insurance?
A: For 2024 coverage, the enrollment period ran from Nov. 1, 2023–Jan. 16, 2024, but many people may qualify for a Special Enrollment Period. If you are uninsured, schedule an appointment with a Prosper Health Coverage Navigator to see if you qualify!
Q3: What are the steps to get health insurance for 2024?
A: You can get enrolled in health insurance by scheduling an appointment or walking in to either of your two locations. We’ll help you make an account on Marketplace (if you haven’t already) and review the plans and savings you’re eligible for all in one appointment.
Q4: What if I enrolled in health insurance with Foundation Communities last year and need to enroll again?
A: We welcome you to come back and enroll with us again! If you’ve visited us before, you can complete an intake form on your own time or schedule a “Get Ready” appointment to get your information in. When open enrollment starts on November 1st, you can schedule or walk in for an enrollment appointment.
Q5: How will I know if my appointment is confirmed after scheduling?
A. You will receive an email from Get Covered America and a text message confirming your appointment.
Q6: What if I need to reschedule my appointment?
A. Please call Foundation Communities at 512-381-4520 and a representative will get you rescheduled. Hours of operation are Monday–Friday, 9am–6pm. You may leave a message as well, and our program staff will call you back to reschedule.
Q7. Is my appointment by phone or in-person?
A. This year, you’ll have the option of having your appointment in person or over the phone. When scheduling your appointment, you can select your preference right above the “Search for Help” button.
Q8: What do I need to have available during my enrollment appointment?
A. You will need the following:

  • Your Healthcare.gov login information (test that your login works before your appointment!);
  • An estimate of your entire tax household’s 2022 income;
  • Social Security Numbers or immigration documents for ALL HOUSEHOLD MEMBERS;
  • If your employer offers you and/or your spouse health insurance, please have the details of that offer on hand; and
  • Names of any doctors, hospitals, or medications you use.
Q9. What number do I call on the day of my phone enrollment appointment?
A. No need to call us! Please expect a call from 512-422-5395 on the day and time of your phone appointment. Please expect to be available for 90 minutes.
Q10. Where do you service?
A. We have two offices located in North and South Austin, but we can service anyone in Central Texas through phone appointments as well!
Q11. Does Prosper Health Coverage sell health insurance?
A. We are not insurance agents or brokers, and we do not sell insurance. We’re a nonprofit program helping people be healthy by applying for and using affordable health insurance or other health coverage programs throughout the year!
Q12. Can I schedule an appointment outside of Travis County?
A. Prosper Health Coverage is available in-person at Community Resource Centers in Llano, Burnet, Blanco, or Williamson Counties during our open hours.

General Insurance Questions

Q11. How do I know if I’m eligible to enroll in Marketplace insurance?
A. Regardless of your income, job, or immigration status, we encourage you to meet with us to see what your health coverage options are. Checking your eligibility for health insurance can be tricky, and our trained Navigators can help you find out your options.
Q12. Can I get financial help to pay for insurance?
A. During last year’s open enrollment season, 99% of our clients qualified for financial assistance. Our certified Navigators will identify which savings you may be eligible for.
Q13. Will my immigration status impact my ability to enroll in health insurance?
A. To qualify for Marketplace, you need to be “lawfully present” in the United States. If you’re not sure about your status, you can view this Healthcare.gov list of people who qualify for Marketplace. For people who do not qualify, there are other programs we can connect you with that will help you seek affordable medical care. We encourage everyone to schedule an appointment with us regardless of your documentation status. Marketplace insurance and financial assistance do not affect your ability to become a resident or a citizen and will not count towards public charge.
Q14. How many plans are available for me to choose from?
A. For 2024, there will be over 100 plans to choose from between 16 different providers in the state of Texas. You can review the plans being offered for 2024 through HealthCare.gov by clicking here.
Q15. Will you ask for my documentation status?
A. Your Navigator will ask the documentation status only or the people who are applying for health coverage. If you are applying on behalf of a family member, you will not need to provide documentation status, but your family member will.
Q16. What kind of services will be covered in Marketplace insurance?
A. All plans are required to cover the 10 essential health benefits, including:

  • Ambulatory patient services
  • Emergency services
  • Hospitalization
  • Pregnancy, maternity, and newborn care
  • Mental Health and substance use disorder services
  • Prescription drugs
  • Rehabilitation and habilitation services and devices
  • Laboratory services
  • Preventive and wellness services
  • Pediatric services

For more information on specific benefits, click here.

Q17. Has anything changed or been added to this year’s Open Enrollment period?
A. This year there have been changes to make Marketplace accessible to even more people. Most notably, those who did not qualify for Marketplace subsidies before due to another family member having an insurance plan that was deemed affordable, now qualify for Marketplace subsidies. Read more about this change here. The Inflation Reduction Act, passed by President Biden, will also provide even more opportunities for financial help in the Marketplace. Read more about this here.
Q18: Where can I learn more about Marketplace health insurance?
A: To learn more about Marketplace, visit HealthCare.Gov, Marketplace’s official website. Additionally, we’ve compiled a YouTube playlist of videos explaining Marketplace for quick learning! Visit here.

Questions?

Call the Prosper Health Coverage helpline at 512-381-4520, text 737-209-6861, or email us at enroll@foundcom.org.

Outreach Events Calendar

Find us on Social Media!

Meet Our Staff

Tamira Armwood, Prosper Health Coverage Senior Program Manager
Lynn Cowles, Prosper Health Coverage Senior Program Manager
Aileen Lopez,
Prosper Health Coverage Senior Program Coordinator
Scott Heard, Prosper Health Coverage Senior Program Coordinator
Gigi Veliz, Prosper Health Coverage Client Services Coordinator
Marianne Wagner, Prosper Health Coverage Client Services Coordinator

Priscilla Ceballos, Prosper Health Coverage Client Services Coordinator
Ana Gonzalez, Prosper Health Coverage Client Services Coordinator
Daniela Llamas, Prosper Health Coverage Enrollment & Outreach Specialist
Maritza Maya, Prosper Health Coverage Enrollment & Outreach Specialist
Rebecca Castro, Prosper Health Coverage Enrollment & Outreach Specialist
Eddy Sanchez, Prosper Health Coverage Enrollment & Outreach Specialist

Questions?

Call the Prosper Health Coverage helpline at 512-381-4520, text 737-209-6861, or email us at enroll@foundcom.org.

Disclaimer

This program is supported by the Centers for Medicare and Medicaid Services (CMS) of the U.S. Department of Health and Human Services (HHS) as part of a financial assistance award totaling $1,407,854 with 100 percent funded by CMS/HHS. The contents are those of the author (s) and do not necessarily represent the official views of, nor an endorsement, by CMS/HHS, or the U.S. Government.