Prosper Tax Help

A: Yes, we can help you file a tax return and claim any tax credits you are eligible for and have not already received. Refunds for certain tax years will expire over time. Contact us for more information using the “Contact Us” form below or call us at 512-610-7374 so we can help you claim them.  

A: Yes! We can file for current and prior tax years. Please book a separate tax appointment for each tax year you need prepared.

A: Yes, income you receive must be reported on a tax return, even if received in cash or via digital payments (e.g., Venmo). Please schedule a tax preparation appointment and bring all documents and information about payments you received. We will help you correctly report your income on a tax return. Please note: the Tax Help program cannot prepare tax returns with cryptocurrency transactions, whether that be sales of cryptocurrency or income received in the form of crypto payments. In these cases, please refer to this list of other options for tax return preparation. 

A. These ITINs must be renewed:

• ITINs with middle digits 70 to 88 that have not already been renewed
• ITINs with middle digits 90-99 that were issued before 2013 and have not already been renewed
• ITINs not used at least once on a tax return in the past three tax years (e.g. 2021, 2022, and 2023)

A. ITINs are issued to eligible individuals as part of the tax filing process. The first step is to schedule a tax preparation appointment at any tax center location. At the conclusion of the appointment, an internal referral is submitted. The taxpayer receives a phone call within one week to schedule an appointment at Prosper Center North or Prosper Center South to prepare and submit the ITIN paperwork with the tax return.

A. Yes! Please schedule a tax preparation appointment and bring with you the IRS letter and a copy of the tax return referenced in the IRS letter (if applicable), as well as all tax paperwork you have available from that tax year. We will review the IRS letter with you and help you respond, provided it is within the scope of our services.

A. Yes! Please schedule a tax preparation appointment and bring with you a copy of the tax return filed, all tax paperwork you have available from when you filed, and any information and/or documentation about the mistake you made. We will review your tax situation and help you file an amended tax return, provided it is within the scope of our services.

A. You may be able to claim a dependent who is in college or working; this is based on several factors. We can make this determination if you bring with you to your appointment the person’s Social Security card or ITIN letter and other information like their age, their total income for the year, and the sources of their support during the year. If the person is taking college classes, please also bring their school login credentials or their Form 1098-T and the account summary for each semester of the tax year.

A. You may need to file a tax return. If you don’t have a filing requirement, it may still be beneficial to file a tax return to get a refund of any federal income taxes withheld from your paychecks during the year. We recommend you make a tax appointment with your parent(s) so we can review your paperwork together and make a determination of whether you must or should file.

A. We can provide a very general review and summary of a tax return that was already filed. To know for sure if it was filed correctly, we can prepare the tax return in our software and compare it to the return that was already filed. We can then review any mistakes with you and prepare an amendment to correct them.

A. Check out these resources for tax return transcripts: English transcript guide or Spanish transcript guide.

A. Please bring the following:

• Valid photo identification for you (and your spouse if filing jointly) and Social Security cards or ITIN letters for everyone on the tax return.
• Tax documents, such as W-2s and 1099s, a list of cash or checks received as income, and Social Security, retirement, and unemployment benefits.
• Documentation for expenses you paid during the year, such as child care, business expenses and miles driven for those who are self-employed, tuition and/or book costs for college classes, student loan interest paid, etc.
• If you own a home or are itemizing, bring documentation for your mortgage interest, property taxes, charitable donations, and receipts for out-of-pocket medical expenses you paid.
• Bank information (including routing and account number), if you would like to receive a direct deposit of a refund or pay a balance due by direct debit.
• A copy of the prior year’s tax return, if you have it.

For a more comprehensive checklist, click here.

A. Here are two additional, free resources:

• If you are having tax problems and have not been able to resolve them with the IRS, Taxpayer Advocate Service may be able to help. Call 877-777-4778 and ask to speak with an intake advocate.
• If you need assistance navigating an IRS audit or exam, stopping a tax lien or levy, settling a tax debt, or resolving another tax issue, Texas Rio Grande Legal Aid (TRLA) may be able to help. Call the intake line at 888-988-9996.

A. The EITC is a refundable federal income tax credit for low-to-moderate income working individuals and families. When EITC exceeds the amount of taxes owed, it results in a tax refund to those who claim and qualify for the credit. Your eligibility for the EITC, and the amount you receive, will be automatically determined as part of the tax preparation process.

A. Review this flyer for your next steps and what to bring or expect.