Prosper Centers

Prosper Tax Help (Austin)

Click here to download the Tax Help flyer (English/Spanish)

New in 2021: ADVANCE CHILD TAX CREDIT PAYMENTS

Through the expanded Child Tax Credit, the IRS will make monthly payments of $250-300 per child to eligible families from July to December 2021. Click here to learn more about these monthly payments and how we can help you access them.

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We will provide in-person tax preparation services from Tuesday, August 3, 2021 to Thursday, October 14, 2021. Walk in to either of our Prosper Centers. No appointment needed!

Prosper Center – North

5900 Airport Blvd.

Austin, TX 78752

Bus Routes: 7, 337, 350

Tuesday 12:00 – 7:00pm

Wednesday 10:00am – 5:00pm

Thursday 12:00 – 7:00pm

New Location
Prosper Center – South

2900 S IH 35 Frontage Rd

Austin, TX 78704

Bus Routes: 300

Tuesday 10:30am – 5:30pm

Wednesday 10:30am – 5:30pm

Thursday 10:30am – 5:30pm

WHERE’S MY REFUND

Are you still waiting on your 2020 tax refund? Many taxpayers are waiting more than the usual 21 days between filing and receiving their refund this year because the IRS is requiring a manual review of certain returns.

Reasons the IRS may need to manually review your return this year:

You did not receive one or both of the first two stimulus payments, but IRS records state payments were already sent
You elected to use the “income lookback” rule to calculate your refund based on your 2019 earnings
The IRS is currently holding over 29 million returns for manual processing. If you are still waiting on your refund, the best way to stay updated on the status of your refund is still at irs.gov/refunds. All further updates will be posted as soon as they’re available.

Contact the Prosper Tax Help Program

Email: [email protected]

Phone: 512-610-7374

Frequently Asked Questions

Question about taxes you filed with us?

Call 512-610-7374 or email [email protected].
We will return your phone call as soon as possible.

Where’s my refund?

If you electronically filed your return and requested direct deposit, you can expect your refund to arrive 8-21 days after your tax return was filed.

If you filed your return by paper mail and/or did not provide direct deposit information, you can expect your refund to arrive within 4-6 weeks after your tax return was filed.

Note: If your tax return includes credits from the EIC (Earned Income Credit) or the ACTC (Additional Child Tax Credit) the entire refund will not be released by the IRS until mid- to late-February.

To check on the status of your refund, go to www.irs.gov and click on “Get Your Refund Status.” You’ll need your tax return handy. Note: The tool only can only be used for 2020 tax returns, and not for prior year or state returns.

Where can I get a copy of my tax return transcript or tax account transcript?

Click here for an easy-to-use guide on tax transcripts.

Are you experiencing issues with the IRS?

The Taxpayer Advocacy Panel (TAP) may be able to help. TAP is a Federal Advisory Committee made up of volunteers. Based on feedback from the public, TAP members are dedicated to helping taxpayers improve IRS customer service and responsiveness to taxpayer needs.

Click here for more information or call 1-888-912-1227.

INTERESTED IN VOLUNTEERING?

Our Prosper Centers rely upon hundreds of volunteers who serve as tax preparers, client liaisons and translators. Click here for more information.

Additional Information

Contact the Prosper Tax Help Program