Prosper Centers

Prosper Tax Help (Austin)

Follow us on Facebook, Instagram and Twitter (@prospertaxhelp) for our latest program updates!


Free Tax Help

The Prosper Tax Help program opens for the 2021 tax season the week of January 18. Click here to view our program flyer.

There are two ways to file your taxes with us this year: (1) Enroll online using our virtual platform (2) Schedule an appointment for intake at one of our three physical locations.


We can help you with:
– 2020 Federal Tax Returns
– Prior Year Tax Returns
– State tax Returns
– Amendments (making changes to a previously-filed tax return)
– Individual Taxpayer Identification Number (ITIN) application and renewal services
– Tax preparation for Foreign Students and Scholars in the US on F, J, Q & M Visas
– Responding to letters from the IRS
– Filing an extension (beginning in April)
Our IRS-certified tax preparers are available January through April and June through October to help you file your tax return and claim the maximum refund!



Are you pressed for time or don’t want to visit us in person? This year, the Prosper Tax Help program has partnered with GetYourRefund.org to offer online tax preparation.

Watch the video below for a summary of our online tax preparation process from start to finish:



The Prosper Tax Help centers are open by appointment only this year, and are not accepting walk-ins. For help scheduling or cancelling an appointment, you may call us at 512-610-7374.


Appointments are for intake only. Your tax return will not be completed during your visit. We will scan all documents and complete an intake interview. Our staff will then call you when your tax return is ready to schedule a follow-up appointment for tax return signature and pickup.


Appointments are available at the following locations:
Prosper South (New!) – 2900 S. IH 35, Austin, TX, 78704 (Mondays-Saturdays)
Prosper North – 5900 Airport Blvd, Austin, TX, 78752 (Mondays-Saturdays)
Round Rock Public Library – 216 E Main St, Austin, TX, 78664 (Saturdays only)


Due to COVID developments, we will be using a curbside appointment model until further notice. This means you will stay in your car for the duration of your appointment. As long as we are in curbside mode, we will not be open at Round Rock Public Library. Once we change to allowing taxpayers inside for their appointment, we will begin opening Saturday appointments at Round Rock Public Library.


Please note, the following locations are CLOSED for the 2021 tax season: Southeast Health & Wellness Center, LifeWorks East Office, Asian American Resource Center, People’s Community Clinic.



Prosper Tax Help offers tax services for individuals who are Deaf, Hard of Hearing, and DeafBlind.

ASL interpreters are available by appointment at our Prosper South location (New!) – 2900 S. IH 35, Austin, TX 78704, Mondays, Tuesdays, and Thursdays 12-5pm Wednesdays 1-6pm, from January 20 – April 15.


Prefer not to visit in person? This year, Prosper Tax Help is offering online tax preparation. To sign up, go to GetYourRefund.org/FC. When given space to leave notes on the website, please request ASL interpretation. We will follow up to set a date and time for a video call with an ASL interpreter.



The Prosper Tax Help program income limits have changed as of August 2020. The Tax Help program accepts anyone willing to travel to Austin for tax preparation assistance who meets the income eligibility of $50,000 for a single individual or $75,000 for a family of 2-4 people. We increase the annual income limit by $5,000 for each additional dependent for families of 5 or more. Note: The income limit is waived for staff and residents of Foundation Communities, and for current or retired military personnel.


Is your income above our income eligibility requirements?
Contact AARP for tax preparation assistance.
Prepare your taxes on your own, at myfreetaxes.com.



The following documents must be presented in order to enroll in our tax preparation services:


1. A valid Photo ID for you, and your spouse if married and filing jointly
2. A Social Security or ITIN document for you and every person on the return, including spouse and dependents if applicable
4. Identity verification – if you are filing using our online option, you will be required to upload a current selfie of you holding your photo ID (if married and filing jointly, we require a selfie of your spouse as well). If you are filing in person, both you (and your spouse, if married and filing jointly) must be present for both your intake and pick-up appointments.


Are you self employed? Click here for more information on the documents we require.


Are you missing your W-2? Click here for help.


The Tax Help program assists with ITIN applications and ITIN renewals.


The following ITINs must be renewed this year:

ITINs with middle digits 70 to 88 (that have not already been renewed)

ITINs with middle digits 90, 91, 92, 94, 95, 96, 97, 98, or 99 that were assigned before 2013 (and have not already been renewed)
ITINs not used on a tax return for any of the past three years (tax years 2017, 2018, and 2019)


How to sign up for our ITIN Application or Renewal services:
1. Complete a tax return with us.
2. Receive an internal referral.
3. We’ll call you to schedule an appointment to complete the ITIN application or renewal.

Contact the Prosper Tax Help Program

Email: Taxes@foundcom.org

Phone: 512-610-7374

Frequently Asked Questions

Question about taxes you filed with us?

Call 512-610-7374 or email taxes@foundcom.org.
We will return your phone call as soon as possible.


Where’s my refund?

If you electronically filed your return and requested direct deposit, you can expect your refund to arrive 8-21 days after your tax return was filed.
If you filed your return by paper mail and/or did not provide direct deposit information, you can expect your refund to arrive within 4-6 weeks after your tax return was filed.
Note: If your tax return includes credits from the EIC (Earned Income Credit) or the ACTC (Additional Child Tax Credit) the entire refund will not be released by the IRS until mid- to late-February.
To check on the status of your refund, go to www.irs.gov and click on “Get Your Refund Status.” You’ll need your tax return handy. Note: The tool only can only be used for 2020 tax returns, and not for prior year or state returns.


Where can I get a copy of my tax return transcript or tax account transcript?

Click here for an easy-to-use guide on tax transcripts.


Are you experiencing issues with the IRS?

The Taxpayer Advocacy Panel (TAP) may be able to help. TAP is a Federal Advisory Committee made up of volunteers. Based on feedback from the public, TAP members are dedicated to helping taxpayers improve IRS customer service and responsiveness to taxpayer needs.

Click here for more information or call 1-888-912-1227.


Our Prosper Centers rely upon hundreds of volunteers who serve as tax preparers, client liaisons and translators. Click here for more information.

Additional Information

Contact the Prosper Tax Help Program

Phone: 512-610-7374

Email: Taxes@foundcom.org

Click here for a report on the 2020 tax season.

Social Media: Facebook, Instagram, Twitter


Foundation Communities does not discriminate in its provision of services on the basis of race, color, national origin, age, disability, sexual orientation, marital status, religion, or political beliefs.