Prosper Centers

Austin Tax Help

The health and well-being of our clients, staff, and volunteers are important to us at Foundation Communities. In an effort to reduce the spread of Coronavirus (COVID-19) in our community we are following recommendations from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) to practice social distancing and limiting gatherings in public places.

2020 Locations & Schedules

The following tax centers will be closed until further notice:

– Prosper Center – North at 5900 Airport Blvd, Austin, TX

– Prosper Center – South at 2600 W Stassney Ln, Austin, TX

– Asian American Resource Center at 8410 Cameron Rd, Austin, TX

– LifeWorks East at 835 N Pleasant Valley Rd, Austin, TX

– Southeast Health and Wellness Center at 2901 Montopolis Dr, Austin, TX

– Round Rock Public Library at 216 E Main St, Round Rock, TX

If you need to pick up a return you dropped off or an incomplete return that you started and were not able to finish, please call 512-610-7374.

We are currently exploring virtual options for providing free tax help and will update this website if we are able to find a solution.

Free Self-Prep Option

If you want to prepare your taxes on your own, we recommend using MyFreeTaxes.com to prepare your return. It’s easy, prepares an accurate return, and is completely free, except for returns with Schedule C, D, and E. Support is also available from 10am to 10pm (ET) 7 days a week at 866-698-9435 or via chat on the website.


The Tax Help program assists with ITIN applications and ITIN renewals.

The following ITINs must be renewed.:

-ITINs with middle digits, 70, 71, 72, 73, 74, 75, 76, 77, 78, 79, 80, 81, 82, 83, 84, 85, 86, or 87 must be renewed before you file for any year.
-ITINs that have not been used for any of the past three years (e.g. 2016, 2017, and 2018) must be renewed before you file for any year.

Contact the Prosper Center: Tax Help

Email: Taxes@foundcom.org

Phone: 512-610-7374


At  the Prosper Center, we prepare taxes for individuals and families who make less than $55,000 annually. If there are more than four people in your household, then your income eligibility increases by $5,000 for each additional family member.

What to Bring

Download this What to Bring Checklist to make sure you bring everything
you need to have your taxes prepared at one of our tax sites.

Frequently Asked Questions

Question about taxes you filed with us?

Email taxes@foundcom.org or call 512-610-7374.
We will return your phone call as soon as possible.


Where’s my refund?

If you haven’t received your refund yet, go to www.irs.gov and use their “Where’s my refund?” tool on the right hand side of the page. You’ll need your tax return handy.


Where can I get a copy of my tax return transcript or tax account transcript?

Click here for an easy-to-use guide on tax transcripts.


Are you experiencing issues with the IRS?

The Taxpayer Advocacy Panel (TAP) may be able to help. TAP is a Federal Advisory Committee made up of volunteers. Based on feedback from the public, TAP members are dedicated to helping taxpayers improve IRS customer service and responsiveness to taxpayer needs.

Click here for more information or call 1-888-912-1227.


Do you only prepare taxes in Austin?

During filing season, we have five locations in Austin and one location in Round Rock.

Year-round services are available at our tax sites.

Other organizations offer free tax-prep in Williamson County.
Click here for a list of those sites. »


 How can I volunteer at a tax site?

Our tax centers rely upon hundreds of volunteers who serve as tax preparers, client liaisons and translators. Click here for more information.

Additional Information

Contact the Prosper Center: Tax Help

Email: Taxes@foundcom.org

Phone: 512-610-7374

Click here for a report on the 2019 tax season.


Foundation Communities does not discriminate in its provision of services on the basis of race, color, national origin, age, disability, sexual orientation, marital status, religion, or political beliefs.