Prosper Centers

Austin Tax Help

Free Virtual Tax Help

Due to COVID-19, we are not currently offering in-person tax preparation, but we still want to help! Foundation Communities has teamed up with GetYourRefund.org to help you file your taxes online with the help of our IRS-certified tax preparers through September 25, 2020.

Click here for FREE Virtual Tax Help!

Here’s How it Works:

Step 1: Verify your identity online
If you have problems with this step, please call us at 512-610-7374.
Step 2: Answer questions online
We’ll ask you a series of questions about your household and finances so that we have what we need to prepare your return.
Step 3: Submit documents online
Share all necessary documents
(e.g., ID, W-2, 1099, 1095-A).
Step 4: Phone review
Your tax preparer will call you and review everything with you over the phone before we start your return.
Your tax preparer will call you again to walk you through your completed return.
Step 5: Get your refund
If you choose to file your tax return, our tax preparers will help you submit your return to the IRS.

Download the flyer for our Free Online Tax Prep here

If you have any problems accessing or using our virtual tax prep site, call 512-610-7374 or email taxes@foundcom.org.

Stimulus Payments

If you need to pick up a return you dropped off or an incomplete return that you started with us and were not able to finish, please call 512-610-7374.



The Tax Help program assists with ITIN applications and ITIN renewals.

The following ITINs must be renewed.:

-ITINs with middle digits, 70, 71, 72, 73, 74, 75, 76, 77, 78, 79, 80, 81, 82, 83, 84, 85, 86, or 87 must be renewed before you file for any year.
-ITINs that have not been used for any of the past three years (e.g. 2016, 2017, and 2018) must be renewed before you file for any year.

Contact the Prosper Center: Tax Help

Email: Taxes@foundcom.org

Phone: 512-610-7374

Frequently Asked Questions

Question about taxes you filed with us?

Email taxes@foundcom.org or call 512-610-7374.
We will return your phone call as soon as possible.


Where’s my refund?

If you haven’t received your refund yet, go to www.irs.gov and use their “Where’s my refund?” tool on the right hand side of the page. You’ll need your tax return handy.


Where can I get a copy of my tax return transcript or tax account transcript?

Click here for an easy-to-use guide on tax transcripts.


Are you experiencing issues with the IRS?

The Taxpayer Advocacy Panel (TAP) may be able to help. TAP is a Federal Advisory Committee made up of volunteers. Based on feedback from the public, TAP members are dedicated to helping taxpayers improve IRS customer service and responsiveness to taxpayer needs.

Click here for more information or call 1-888-912-1227.


 How can I volunteer at a tax site?

Our tax centers rely upon hundreds of volunteers who serve as tax preparers, client liaisons and translators. Click here for more information.

Additional Information

Contact the Prosper Center: Tax Help

Email: Taxes@foundcom.org

Phone: 512-610-7374

Click here for a report on the 2019 tax season.


Foundation Communities does not discriminate in its provision of services on the basis of race, color, national origin, age, disability, sexual orientation, marital status, religion, or political beliefs.