Prosper Centers

Prosper Tax Help (Austin)

Maximize your tax refund and minimize your stress
Schedule an appointment for in-person tax preparation with an IRS-certified tax preparer.It’s easy! And best of all, it’s FREE!

When: January 17  – April 18, 2022
Where: 6 Locations in Austin and Round Rock

Book an appointment with Foundation Communities

Powered by AppointmentPlus


Download the tax season flyer in English and Spanish


Frequently Asked Questions

What should I bring to my tax preparation appointment?

– Photo ID for primary taxpayer and spouse
– Social Security card (or ITIN letter, if applicable) for everyone on the return
– All tax documents, such as W-2, Form 1099, Form 1095, etc.


What can I expect when I come in for tax preparation?

1. Intake: Complete an intake interview and review documents to make sure you are ready for tax prep.
2. Tax Prep & Review: An IRS-certified tax preparer will prepare your tax return and then review your return for accuracy.
3. File: We’ll electronically file your return with the IRS or give you a copy to mail to the IRS.


Am I eligible for the Prosper Tax Help program?

Our free high-quality tax preparation service is available to:
– Individuals who earn up to $50,000/year
– Households of 2-4 who earn up to $75,000/year
– Income limit increases by $5,000 for each additional family member

If you earn more than this, a list of other local tax preparation resources is available here.


Can I file on my own?

Yes, if you feel comfortable preparing your own tax return, we recommend using MyFreeTaxes.com.


How do I access the expanded Child Tax Credit?

Click here for detailed information about the expanded Child Tax Credit, including who should be eligible and how to claim it.


Question about taxes you filed with us?

Call 512-610-7374 or email [email protected].
We will return your phone call as soon as possible.


Where’s my refund?

If you electronically filed your return and requested direct deposit, you can expect your refund to arrive 8-21 days after your tax return was filed.

If you filed your return by paper mail and/or did not provide direct deposit information, you can expect your refund to arrive within 4-6 weeks after your tax return was filed.
Note: If your tax return includes credits from the EIC (Earned Income Credit) or the ACTC (Additional Child Tax Credit) the entire refund will not be released by the IRS until mid- to late-February.

To check on the status of your refund, go to www.irs.gov and click on “Get Your Refund Status.” You’ll need your tax return handy. Note: The tool only can only be used for 2021 tax returns, and not for prior year or state returns.

Where can I get a copy of my tax return transcript or tax account transcript?

Check out these resources for tax return transcripts: English transcript guide or Spanish transcript guide.


Are you experiencing issues with the IRS?

If you are having tax problems and have not been able to resolve them with the IRS, Taxpayer Advocate Service (TAS) may be able to help you. TAS services are free.

Click here to visit the Tax Payer Advocate website or call (877-777-4778) to speak with an intake advocate.



Our Prosper Centers rely upon hundreds of volunteers who serve as tax preparers, client liaisons and translators. Click here for more information.


Contact Information

Contact the Prosper Tax Help Program

Phone: 737-717-4000

Email: [email protected]


Foundation Communities does not discriminate in its provision of services on the basis of race, color, national origin, age, disability, sexual orientation, marital status, religion, or political beliefs.  

Contact the Prosper Tax Help Program

Email: [email protected]

Phone: 512-610-7374