Prosper Centers
Prosper Tax Help (Austin)


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Free Tax Help
The Prosper Tax Help program opens for the 2021 tax season the week of January 18. Click here to view our program flyer.
ONLINE TAX PREPARATION
Are you pressed for time or don’t want to visit us in person? This year, the Prosper Tax Help program has partnered with GetYourRefund.org to offer online tax preparation.
Watch the video below for a summary of our online tax preparation process from start to finish:
SCHEDULE AN IN-PERSON APPOINTMENT
ASL INTERPRETATION IS AVAILABLE
Prosper Tax Help offers tax services for individuals who are Deaf, Hard of Hearing, and DeafBlind.
ASL interpreters are available by appointment at our Prosper South location (New!) – 2900 S. IH 35, Austin, TX 78704, Mondays, Tuesdays, and Thursdays 12-5pm Wednesdays 1-6pm, from January 20 – April 15.
Prefer not to visit in person? This year, Prosper Tax Help is offering online tax preparation. To sign up, go to GetYourRefund.org/FC. When given space to leave notes on the website, please request ASL interpretation. We will follow up to set a date and time for a video call with an ASL interpreter.
INCOME ELIGIBILITY
REQUIRED DOCUMENTS
ITIN APPLICATIONS & RENEWALS
The following ITINs must be renewed this year:
ITINs with middle digits 70 to 88 (that have not already been renewed)
Frequently Asked Questions
Question about taxes you filed with us?
Call 512-610-7374 or email taxes@foundcom.org.
We will return your phone call as soon as possible.
Where’s my refund?
Where can I get a copy of my tax return transcript or tax account transcript?
Click here for an easy-to-use guide on tax transcripts.
Are you experiencing issues with the IRS?
The Taxpayer Advocacy Panel (TAP) may be able to help. TAP is a Federal Advisory Committee made up of volunteers. Based on feedback from the public, TAP members are dedicated to helping taxpayers improve IRS customer service and responsiveness to taxpayer needs.
Click here for more information or call 1-888-912-1227.
INTERESTED IN VOLUNTEERING?
Our Prosper Centers rely upon hundreds of volunteers who serve as tax preparers, client liaisons and translators. Click here for more information.
Additional Information
Contact the Prosper Tax Help Program
Phone: 512-610-7374
Email: Taxes@foundcom.org
Click here for a report on the 2020 tax season.
Social Media: Facebook, Instagram, Twitter
Foundation Communities does not discriminate in its provision of services on the basis of race, color, national origin, age, disability, sexual orientation, marital status, religion, or political beliefs.